1. Privacy Policy
Cravingo values your privacy. We collect limited information such as
your name, email, phone number, and delivery address solely for
order fulfillment. Data is securely stored on Appwrite servers and
encrypted in transit. We do not sell or share your personal data
with third parties except when required by law. Users under 18 must
use the app only with parental consent.
2. Terms & Conditions
- You must provide accurate and truthful information.
- You agree to use the App only for lawful purposes.
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Cash on Delivery (COD) is currently the only payment method.
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Cravingo acts as a platform connecting customers, restaurants, and
delivery partners. We are not responsible for third-party delays.
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Fraudulent activity or misuse of the app may result in account
suspension.
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Terms may be updated periodically. Continued use implies
acceptance of updates.
3. Refund & Cancellation Policy
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Orders can be cancelled before the restaurant begins preparing
them.
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Once food is prepared or dispatched, cancellation may not be
possible.
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Since payments are COD, refunds are not applicable unless online
payments are introduced in the future.
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If online payments are enabled, eligible refunds will be processed
back to the original payment method within a reasonable timeframe.
4. Content Guidelines for Restaurants & Partners
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Restaurants and partners must ensure menu items, prices, and
availability are accurate and up to date.
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Uploading illegal, harmful, or offensive content is strictly
prohibited.
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We reserve the right to remove content that violates guidelines or
legal requirements.
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Delivery partners must not misuse customer data shared for order
fulfillment.
5. Account Deletion
You can request account deletion at any time by emailing us at
cravingo2888@gmail.com
from your registered email address with the subject line
“Delete My Cravingo Account”.
Once deleted, your profile, saved addresses, and personal data will
be permanently removed. However, transaction records may be retained
for legal compliance for up to 90 days.